Internet Problem Diagnosis
Check whether the problem is your device, router, or internet provider.
PlannedWindows network tool
This tool helps you narrow down common Wi-Fi disconnect causes, including weak signal, adapter power settings, driver changes, and router-side problems.
Answer the questions below to get a likely issue category and three practical actions to try next.
Your Wi-Fi diagnosis will appear here.
Common causes
Wi-Fi can disconnect because of weak signal, crowded wireless channels, adapter power saving, outdated drivers, a damaged network profile, or router issues that affect every device.
Windows fixes
Router checks
Restart the router, move closer for a signal test, reduce obstacles, try the 2.4 GHz and 5 GHz bands, and check whether other devices disconnect at the same time.
Common reasons include weak signal, Wi-Fi adapter power saving, driver issues, a corrupted network profile, router problems, or changes after an update.
Yes. Windows power management can turn down or suspend the Wi-Fi adapter, especially on battery power.
Updating or rolling back the Wi-Fi driver can help if disconnects started after a Windows update, driver update, or device change.
If multiple devices disconnect, or the problem happens far from the router, check router placement, restart the router, and test another network if possible.